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Our Management Team

Jessica Heck
Team Lead-Client Services, Practice Manager

Jessica graduated with a BS in Biological Sciences from Ohio University in June of 1996 with dreams of moving on to Veterinary School within a year or two. She moved to Indianapolis in 1998 and began her career at Michigan Road Animal Hospital as a Client Service Associate. She quickly fell in love with the hospital, it's team, the clients, their pets, and her job of client education. She realized that client education & management were her passion and abandoned her vet school dreams. Jessica advanced to Client Services Team Leader a year after she began working at Michigan Road Animal Hospital and along the way has delved into other areas of the practice. She also plays an active role in practice management, human resources, web design & development, and social media. She is a member of the American Animal Hospital Association, attended Veterinary Management School in Denver, Colorado, and is a member of the Veterinary Management Association of Indiana.

When she's not at work you can find Jessica hanging out with her family at their home in Westfield. She and her husband Brian have three kids--their oldest is Niles (their Siamese cat!), and also Austin & Lily (their human kids). They enjoy spending time with their extended family and love to travel to see family who don't live in Indiana.  


Trish Reidenbach
Team Lead-Patient Care,
(Technician & Veterinary Assistant Teams)

Trish graduated with a BBA from Saint Joseph's College in 1992. She worked in advertising for a time and realized it was not fulfilling enough. She started working as a Veterinary Assistant in 1997 and learned her tech skills through on-the-job training.

She came to Michigan Road Animal Hospital in 2004 and is currently the Team Lead of our Patient Care Team-comprised of technicians and veterinary assistants.

She and her husband Dave have two children, Sam & Ella and Jette, their lab pup and Bobby their Siberian Cat. 


Jim Heine
Inventory Specialist, Patient Care Advisor