At any given time, Michigan Road Animal Hospital at 96th Street employs about 15-20 staff members not including our three veterinarians. Our group of animal care providers and animal lovers have one mission: to meet and exceed your pet’s needs using compassionate, progressive, quality medical care. Our staff meets regularly for staff development and educational meetings. These meetings help keep us on top of any changes in veterinary medicine, provide us with team-building opportunities, and offer us the time to discuss how to serve you better.

John Klarquist, JD, DVM

John Klarquist, JD, DVM

Dr. Klarquist graduated from the Purdue University College of Veterinary Medicine in 2001 and joined our practice thereafter. He also holds advanced degrees in law and environmental science. Dr. Klarquist has special interests in emergency medicine, surgery, and diagnostic ultrasound. He is our managing veterinarian.

Dr. Klarquist and his wife Andrea have two sons. They have an adventurous new kitten at home — his name is Toby!

Robin Wilson, DVM

Robin Wilson, DVM

Dr. Wilson is a Hoosier—born and raised in northeastern Indiana. She is a 1987 Purdue Veterinary School graduate (go Boilermakers!) just like Dr.’s Hurd and Klarquist. She has been practicing veterinary medicine since graduating from Veterinary school. She is passionate about providing the best care for our canine and feline patients! She specializes in veterinary dentistry and endocrinology, as well as overall wellness and health of our fur-babies.

Dr. Wilson currently resides in Fishers with her daughter and their three fur-baby cats. When she isn’t practicing medicine she likes to cheer on our Indianapolis Colts, go to the movies, and loves to read.

Melanie Arvin, DVM

Melanie Arvin, DVM

Before attending veterinary school, Dr. Arvin worked at MRAH 96th St. as a veterinary assistant. She is overjoyed to be back home and fulfill her dreams practicing as a veterinarian and caring for all of your fur-babies!

Boiler Up! Dr. Arvin is also a proud graduate of Purdue University’s Animal Sciences (Class of 2012) and College of Veterinary Medicine (Class of 2016). She practiced in Chicago, IL for two years before moving back home to Indianapolis with her husband Matthew and kitty Ru.

To Dr. Arvin, the remarkable bond between humans and animals drives her passion and compassion in the veterinary profession. She will soon be Human-Animal Bond Certified. In addition, Dr. Arvin loves preventative care medicine, soft tissue surgery, and internal medicine.

Outside the office, Dr. Arvin loves photography, tennis, running, and obsessing over her kitty Ru (many selfies).

Jessica Goodman, DVM

Jessica Goodman, DVM

We’d like to welcome Associate Veterinarian Dr. Jessica Goodman to our family at Michigan Road Animal Hospital at 96th Street!! We are delighted to have her as part of our team.

Dr. Goodman is originally from Small Town Alexandria, Indiana. She is a 2016 graduate of Purdue University College of Veterinary Medicine. Prior to joining our team, she worked at another local animal hospital for three and a half years. Dr. Goodman’s special interests include veterinary dentistry and preventative care.

Dr. Goodman and her husband, Jonathan have one son. They also have a cat, Simba, and a dog, Arwen. Outside of work, Dr. Goodman loves playing board games and spending time with family.

Team member Dr. Hurd with his pet dog

Charles Hurd, DVM

Dr. Hurd has officially retired from our family at Michigan Road Animal Hospital at 96th Street in January, 2020. We will all miss him so much, as we know you will too and wish him nothing but the best in his retirement after 31 years as owner of our hospital.

Dr. Hurd is an Indianapolis native and a long time Michigan Road Animal Hospital client, having brought his pets to the original office as a young boy in the early 1960’s. He graduated from the Purdue University College of Veterinary Medicine in 1986. After practicing out of state for two years he joined Michigan Road Animal Hospital in 1988. Dr. Hurd has a strong interest in internal medicine, clinical pathology, soft tissue surgery and surgeries of the stifle (knee) joint.

Dr. Hurd and his wife have three teenage children-twin sons and a daughter. Their other members of the family include two young (and busy!) cats, Theophilus (“T”) and Silas (“Si”).

Team member Jessica with her cat

Jessica Heck
Practice Manager
Client Services Team Lead
Social Media

Jessica graduated with a BS in Biological Sciences from Ohio University in June of 1996 with dreams of moving on to Veterinary School within a year or two. She moved to Indianapolis in 1998 and began her career at Michigan Road Animal Hospital as a Client Service Associate. She quickly fell in love with the hospital, it’s team, the clients, their pets, and her job of client education. She realized that client education & management were her passion and abandoned her vet school dreams. Jessica advanced to Client Services Team Leader a year after she began working at Michigan Road Animal Hospital and along the way has delved into other areas of the practice. She also plays an active role in practice management, human resources, web design & development, and social media. She is a member of the American Animal Hospital Association, attended Veterinary Management School in Denver, Colorado, and is a member of the Veterinary Management Association of Indiana.

When she’s not at work you can find Jessica hanging out with her family at their home in Westfield. She and her husband Brian have two two-legged kids, Austin & Lily as well as Oliver & Jack-their two rescued kitty cat fur babies. They enjoy spending time with their extended family and love to travel to see family who don’t live in Indiana.

Team member Trish with her pet dog

Trish Reidenbach
Team Lead-Patient Care,
(Technician & Veterinary Assistant Teams)

Trish graduated with a BBA from Saint Joseph’s College in 1992. She worked in advertising for a time and realized it was not fulfilling enough. She started working as a Veterinary Assistant in 1997 and learned her tech skills through on-the-job training.

She came to Michigan Road Animal Hospital in 2004 and is currently the Team Lead of our Patient Care Team-comprised of technicians and veterinary assistants.

She and her husband Dave have two children, Sam & Ella and Jette, their lab as well as Bobby their Siberian Cat.

Team member Jim with his two dogs

Jim Heine
Inventory Specialist, Patient Care Advisor

Jim is one of the many friendly faces you’ll see working with your fur-baby—he is one of our nurses, so he works directly with your pet and your pet’s veterinarian. Jim is also our Inventory Specialist-so he handles ordering, cataloguing and making sure we have what we need to take care of our patients. From bandages to saline and also the food and medications we keep on hand—it’s a big job and Jim is amazing at it! Your pets are in good hands when Jim is around.

Jim has been with our hospital since June of 2002 when we practiced out of one hospital on Michigan Road. He’s been with our 96 th Street office since we opened in 2008. His career helping pets at our hospital started many years ago when he decided to switch out of the computer gaming industry & follow his passion for pets into the veterinary industry. We are so glad he did!

Jim enjoys spending time with his family on their farm, attending his kids’ hockey games, and finding clever ways to spend date nights with his wife when he’s not at the hospital. When they aren’t emptying the chicken coops of eggs or running around with their two dogs Astro and Stitch– Jim and his wife can be found at the local ice rink practicing curling or spending time with their family. Say hi to Jim the next time you are in!

A team member working hard at the front desk in the clinic

Our Client Service Team

Our Client Service Associates (CSA’s) are the friendly faces you talk to when you call us or stop in. They are responsible for the hospital appointment schedule, checking patients in and out, and client education. Michigan Road Animal Hospital at 96th Street’s CSA’s work very closely with all of the different teams, as well as with you–our clients. They want you to have a great experience at Michigan Road Animal Hospital at 96th Street and want to exceed your expectations in every way.

A team member smiling at the camera while she works in the back office on the computer

Our Patient Care Providers & Technicians

If your pet has been admitted to the hospital for surgery or hospitalization, our Patient Care Providers and Tecnicians (RVT’s) are who you speak with before you leave your pet. They will also talk with you at pick up as well and sometimes even during your pet’s stay. Michigan Road Animal Hospital at 96th Street’s trained Patient Care Providers and Registered Veterinary Technicians assist our doctors to meet your pet’s needs. This includes: drawing blood, giving injections and other medications, filling prescriptions, performing dental cleanings, prepping and monitoring surgical patients, setting IV catheters, etc. They are in charge of all of the patients who are checked into the hospital at any given time.

A team member giving a bath to a medium sized yellow dog

Our Veterinary Assistant Team

The backbone of Michigan Road Animal Hospital at 96th Street are our Veterinary Assistants. They are our pet caregivers. They work side-by-side with our doctors during office calls and assist our Patient Care Providers in every aspect of your pet’s care during treatments and surgery, and provide loving care to all of our boarding & daycare pets. They work very hard to maintain a clean environment in and around our hospital as well.

The professional pet stylist giving a small grey dog a hair cut

Our Professional Pet Stylist

Lauren Nirschl

Without Lauren your pooch & your kitty would be awfully furry! She is our fabulous pet stylist at Michigan
Road Animal Hospital at 96th Street. She is always available to chat with you at the time you drop your pet off to get your specific instructions for your pet’s haircut. She will make sure your pet is comfortable and well cared for during their stay. A grooming appointment with Lauren includes a shampoo, haircut, ear cleaning, and a nail trim. She also offers a variety of extra services including blueberry facials and fun feather hair attachments.

Don’t hesitate to contact us today if you would like to schedule a spa day with Lauren or have questions about the other great services she offers at 317-228-0645.