At any given time, Michigan Road Animal Hospital at 96th Street employs about 20-22 support staff as well as our four veterinarians. Our group of animal care providers and animal lovers have one mission: to meet and exceed your pet’s needs using compassionate, progressive, quality medical care. Our staff meets regularly for staff development and educational meetings. These meetings help keep us on top of any changes in veterinary medicine, provide us with team-building opportunities, and offer us the time to discuss how to serve you better.

John Klarquist, JD, DVM

John Klarquist, JD, DVM

Dr. Klarquist graduated from the Purdue University College of Veterinary Medicine in 2001 and joined our practice thereafter. He also holds advanced degrees in law and environmental science. Dr. Klarquist has special interests in emergency medicine, surgery, and diagnostic ultrasound. He is our managing veterinarian.

Dr. Klarquist and his wife Andrea have two sons. They also have two frisky felines at home — Toby and Yugi!

Melanie Arvin, DVM

Melanie Arvin, DVM

Before attending veterinary school, Dr. Arvin worked at MRAH 96th St. as a veterinary assistant. She is overjoyed to be back home in Indiana and fulfilling her dream of practicing as a veterinarian and caring for all of your fur-babies!

Boiler Up! Dr. Arvin is also a proud graduate of Purdue University’s Animal Sciences (Class of 2012) and College of Veterinary Medicine (Class of 2016). She practiced in Chicago, IL for two years before moving back home to Indianapolis with her husband Matthew. They have two daughters and a kitty named Ru.

To Dr. Arvin, the remarkable bond between humans and animals drives her passion and compassion in the veterinary profession. She is Human-Animal Bond Certified. In addition, Dr. Arvin loves preventative care medicine, soft tissue surgery, veterinary dentistry, as well as internal medicine.

Outside the office, Dr. Arvin loves photography, tennis, running, and obsessing over her kitty Ru (many selfies).

Genna Douthitt, DVM

Dr. Genna Douthitt graduated from Purdue College of Veterinary Medicine in May 2022 and is thrilled to be back at MRAH 96th Street after completing an externship here during her senior year.

Genna was born and raised in Muncie, Indiana and has wanted to be a veterinarian for as long as she can remember. She attended Indiana University – Purdue University Indianapolis (IUPUI) for undergraduate studies where she earned her BA in Biology. Dr. Genna is excited to be back in the Indianapolis area fulfilling her lifelong dream. She is joining our team as a small animal general practitioner and has particular interest in internal medicine and neurology.

Dr. Genna adores her family’s two dogs, Lebowski (a Boxer) and Sampson (a pit bull mix). She also recently adopted an adorable kitten named Enzo! Dr. Genna is ready to begin her journey as a veterinarian and share her love for animals with the MRAH at 96th St. community.

Shelly DeBoer, DVM

We are excited to welcome Dr. Shelly DeBoer to our team! Dr. Shelly graduated from Purdue veterinary school in 2016. She also has her masters in animal behavior and welfare. Her interests include geriatric medicine, palliative, and hospice care, internal medicine, and cleft palate neonates.

Jessica Heck
Hospital Manager
Client Service Team Lead
Social Media

Jessica graduated with a BS in Biological Sciences from Ohio University in June of 1996 with dreams of moving on to Veterinary School within a year or two. She moved to Indianapolis in 1998 and began her career at Michigan Road Animal Hospital as a Client Service Associate. She quickly fell in love with the hospital, it’s team, the clients, their pets, and her job of client education. She realized that client education & management were her passion and abandoned her vet school dreams. Jessica advanced to Client Services Team Leader a year after she began working at Michigan Road Animal Hospital and along the way has delved into other areas of the practice. She also plays an active role in practice management, human resources, web design & development, and social media. She is a member of the American Animal Hospital Association, attended Veterinary Management School in Denver, Colorado, and is a member of the Veterinary Management Association of Indiana.

When she’s not at work you can find Jessica hanging out with her family at their home in Westfield. She and her husband Brian have two two-legged kids, Austin & Lily as well as Oliver & Jack-their two rescued kitty cat fur babies. They enjoy spending time with their extended family and love to travel to see family who doesn’t live in Indiana.

Team member Trish with her pet dog

Trish Reidenbach
Team Lead-Patient Care,
(Technician & Veterinary Assistant Teams)

Trish graduated with a BBA from Saint Joseph’s College in 1992. She worked in advertising for a time and realized it was not fulfilling enough. She started working as a Veterinary Assistant in 1997 and learned her tech skills through on-the-job training.

She came to Michigan Road Animal Hospital in 2004 and is currently the Team Lead of our Patient Care Team-comprised of technicians and veterinary assistants.

She and her husband Dave have two children, Sam & Ella and Jette, their lab as well as Bobby their Siberian Cat.

Team member Jim with his two dogs

Jim Heine
Inventory Specialist, Patient Care Advisor

Jim is one of the many friendly faces you’ll see working with your fur-baby—he is one of our nurses, so he works directly with your pet and your pet’s veterinarian. Jim is also our Inventory Specialist-so he handles ordering, cataloguing and making sure we have what we need to take care of our patients. From bandages to saline and also the food and medications we keep on hand—it’s a big job and Jim is amazing at it! Your pets are in good hands when Jim is around.

Jim has been with our hospital since June of 2002 when we practiced out of one hospital on Michigan Road. He’s been with our 96 th Street office since we opened in 2008. His career helping pets at our hospital started many years ago when he decided to switch out of the computer gaming industry & follow his passion for pets into the veterinary industry. We are so glad he did!

Jim enjoys spending time with his family on their farm, attending his kids’ hockey games, and finding clever ways to spend date nights with his wife when he’s not at the hospital. When they aren’t emptying the chicken coops of eggs or running around with their two dogs Astro and Stitch– Jim and his wife can be found at the local ice rink practicing curling or spending time with their family. Say hi to Jim the next time you are in!

Our Client Service Team

Our Client Service Associates (CSA’s) are the friendly faces you talk to when you call us or stop in. They are responsible for the hospital appointment schedule, checking patients in and out, and client education. Michigan Road Animal Hospital at 96th Street’s CSA’s work very closely with all of the different teams, as well as with you–our clients. They want you to have a great experience at Michigan Road Animal Hospital at 96th Street and want to exceed your expectations in every way.

Our Patient Care Providers & Technicians

If your pet has been admitted to the hospital for surgery or hospitalization, our Patient Care Providers and Tecnicians (RVT’s) are who you speak with before you leave your pet. They will also talk with you at pick up as well and sometimes even during your pet’s stay. Michigan Road Animal Hospital at 96th Street’s trained Patient Care Providers and Registered Veterinary Technicians assist our doctors to meet your pet’s needs. This includes: drawing blood, giving injections and other medications, filling prescriptions, performing dental cleanings, prepping and monitoring surgical patients, setting IV catheters, etc. They are in charge of all of the patients who are checked into the hospital at any given time.

Our Veterinary Assistant Team

The backbone of Michigan Road Animal Hospital at 96th Street are our Veterinary Assistants. They are our pet caregivers. They work side-by-side with our doctors during office calls and assist our Patient Care Providers in every aspect of your pet’s care during treatments and surgery, and provide loving care to all of our pets. They work very hard to maintain a clean environment in and around our hospital as well.